Privacy Policy
How We Protect Your Information
Effective Date: January 19, 2026
At Fransam Homes, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal data. This Privacy Policy explains our practices and your rights regarding your information.
1 Information We Collect
Personal Information
- Name, email address, phone number
- Identification documents (for landlords/agents verification)
- Account login credentials
- Payment and billing information
Property Information
- Property details and listings
- Property images and descriptions
- Location data and mapping coordinates
Usage Information
- Browsing activity and search history
- Communication logs within the platform
- Device information (IP address, browser type, timestamps)
- Cookies and similar tracking technologies
2 How We Use Your Information
Account Management: Create and maintain your account, verify identity, and manage authentication.
Service Delivery: Process bookings, manage listings, facilitate communications, and handle payments.
Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance.
Compliance: Fulfill legal obligations, enforce terms of service, and prevent fraud.
Improvement: Analyze usage patterns, improve platform features, and enhance user experience.
Marketing: Send promotional emails (with your consent), notifications, and platform updates.
3 Data Sharing and Third Parties
We do not sell your personal data. However, we may share your information with:
Service Providers: Email, SMS, payment processors, and analytics providers who assist in platform operations.
Landlords/Agents/Tenants: Relevant parties involved in your booking or listing (as necessary for transaction completion).
Legal Authorities: When required by law, court order, or to prevent fraud and illegal activity.
Business Partners: In case of merger, acquisition, or asset sale of Fransam Homes (with appropriate notification).
4 Data Security
We implement industry-standard security measures including:
- Encryption of sensitive data in transit and at rest
- Secure password hashing for account protection
- Regular security audits and updates
- Access controls limiting data to authorized personnel only
- Firewalls and intrusion detection systems
However, no system is 100% secure. We recommend you use strong passwords and protect your account credentials.
5 Your Rights
Access: You have the right to request a copy of your personal data.
Correction: You can update, modify, or correct your personal information through your account settings.
Deletion: You may request deletion of your account and associated data, subject to legal retention requirements.
Opt-Out: You can unsubscribe from marketing communications at any time.
Data Portability: Request your data in a structured, portable format for transfer to another service.
6 Cookies and Tracking
Our platform uses cookies and similar technologies to:
- Remember your login information and preferences
- Track site usage and analyze user behavior
- Display targeted content and advertisements
- Prevent fraud and enhance security
You can manage cookie preferences through your browser settings. Disabling cookies may affect platform functionality.
7 Data Retention
We retain your personal data for as long as necessary to provide services and fulfill legal obligations. Specifically:
- Account Data: Retained while your account is active; deleted upon account closure (with backup for 90 days).
- Transaction Data: Retained for 5 years for audit and legal compliance.
- Communication Logs: Retained for 2 years or as required by law.
8 Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal information. This Privacy Policy applies only to Fransam Homes.
9 Policy Updates
We may update this Privacy Policy periodically to reflect legal changes, platform improvements, or other factors. Updates will be posted with a revised effective date.
Significant changes will trigger email notification or prominent website notice. Your continued use of the platform after updates constitutes acceptance of the revised policy.
10 Contact Us
If you have questions or concerns about our privacy practices, or to exercise your rights, please contact:
Email: privacy@fransamhomes.com
Support: support@fransamhomes.com
Your privacy is our priority. We're committed to transparent and responsible data practices.