The security deposit is a partial upfront payment (10% of total rent) required to reserve a room on our platform. It ensures that:

• Tenants are serious about their booking.
• Rooms are held exclusively for confirmed tenants.
• Inspections are scheduled only for verified bookings.

• Tenants must create an account and complete their profile.
• To reserve a room, the tenant is required to pay 10% of the total rent as a security deposit.
• Upon successful payment:
  • The room is marked as reserved and removed from public listings.
  • The tenant can then schedule a virtual or on-site inspection with the landlord.

Tenants are required to complete the inspection within 48 hours of making the deposit.

After the inspection:

• If the tenant is satisfied, the remaining 90% payment must be completed within 24 hours to finalize the rental.
• If the tenant is not satisfied, a refund will be processed minus a 2% administrative fee.

Refunds will only be issued if:

• The tenant attends the scheduled inspection and expresses dissatisfaction.
• The room does not match the details provided on the platform.

The refund amount will be the deposit paid minus 2%, which covers administrative and transaction processing fees.

If the tenant fails to complete the final payment within 24 hours after a successful inspection, the room will be released back to the public, and the deposit will be refunded minus 2%.

No-shows or cancellations without inspection are not eligible for a refund.

• No inspection fee is charged.
• Tenants are responsible for scheduling their inspection within the specified time frame.
• This policy is in line with Ghana Rent Control guidelines, ensuring legal compliance and tenant protection.

• To prevent unserious bookings and time-wasting.
• To protect landlords' and agents' time and property.
• To offer tenants a fair, secure way to book a room with peace of mind.